Volume 12, Issue 2, February 2024 Edition - GSJ Journal Publication

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THE INFLUENCE OF SERVICE QUALITY ON CUSTOMER LOYALTY AND RETENTION WITH CUSTOMER SATISFACTION MEDIATION AT PT. WÄRTSILÄ INDONESIA: A CONCEPTUAL MODEL []


Since 2016, PT. Wärtsilä Indonesia has introduced its latest innovation in the form of remote monitoring services to detect potential is-sues or disruptions early, allowing for quick and efficient corrective actions or maintenance. Initially, this innovation experienced positive growth, with 21 installations in 2021. Unfortunately, the trend further declined to 11 installations in 2023. The decrease in the number of installations can be interpreted as an indication of declining customer loyalty and retention towards remote monitoring services. Possible causes of this decline include factors such as service quality and customer satisfaction. This quantitative study aims to examine the influence of service quality on customer loyalty and retention, with customer satisfaction as a mediating variable.

THE INFLUENCE OF INFORMATION SYSTEM QUALITY, SERVICE QUALITY, AND INNOVATION IN REMOTE MONITORING SERVICES ON CUSTOMER SATISFACTION IMPACTING CUSTOMER LOYALTY AT PT. WÄRTSILÄ INDONESIA: A CONCEPTUAL MODEL []


PT. Wärtsilä Indonesia has integrated remote monitoring services into its portfolio since 2016. However, there is an interesting trend to note in the implementation of remote monitoring services, which peaked at 21 installations around 2021. There was a significant decrease to 18 installations in 2022, and it continued to decline to 11 installations in 2023. Various factors may be causing this decline, ranging from the quality of information systems to service quality, innovation, and customer satisfaction. This quantitative study aims to examine the influence of information system quality, service quality, and innovation in remote monitoring services on customer loyalty, mediated through customer satisfaction.

THE INFLUENCE OF CUSTOMER RETENTION AND SWITCHING COST ON CUSTOMER LOYALTY WITH CUSTOMER SATISFACTION MEDIATION AT PT. WÄRTSILÄ INDONESIA: A CONCEPTUAL MODEL []


One of the flagship services offered by PT. Wärtsilä Indonesia, a foreign investment company focusing on manufacturing power generation engines, is a remote monitoring service. This service has experienced fluctuations since it first launched in 2016. However, this positive trend did not continue in the following years, with a significant decrease to 18 installations in 2022 and 11 installations in 2023. The decrease in the number of installations can be interpreted as a sign of declining customer loyalty to the remote monitoring service. Factors such as customer retention, switching cost, and customer satisfaction may be the reasons behind this decline. This quantitative study aims to examine the influence of customer retention and switching costs on customer loyalty with customer satisfaction as a mediator.

THE INFLUENCE OF WORKLOAD, CONFLICT OF INTERESTS, AND TIME PRESSURE ON AUDITOR PERFORMANCE WITH EMOTIONAL EXHAUSTION AS AN INTERVENING VARIABLE (AT THE INSPECTORATE GENERAL OF THE MINISTRY OF MANPOWER OF THE REPUBLIC OF INDONESIA): A CONCEPTUAL MODEL []


Certain performance indicators within the Ministry of Manpower's Inspectorate have not met targets and there has been a decline in performance from four Inspectorates from 2020-2021. Challenges such as high workload, conflicts of interest, and time pressure are prevalent within the Ministry of Manpower, affecting the performance of auditors and internal oversight officials. This quantitative study aims to examine the influence of workload, conflict of interest, and time pressure on auditor performance, mediated by emotional exhaustion at the Inspectorate General of The Ministry of Manpower.

THE INFLUENCE OF COMPETENCE, JOB PLACEMENT, AND WORKLOAD ON EMPLOYEE PERFORMANCE WITH JOB SATISFACTION AS INTERVENING VARIABLE AT BBPVP BEKASI: A CONCEPTUAL MODEL []


Instructors are pivotal in imparting knowledge and skills, but some instructors still lack adequate competence for their tasks at BBPVP Bekasi. Occasionally, they are placed in positions that do not align with their expertise or educational background. Overload of work is a prevalent issue among some instructors, potentially hindering their performance achievement. Furthermore, a decline in job satisfaction among certain instructors is observed due to mismatches between job placements and their competencies. This quantitative study examines the influence of competence, job placement, and workload on employee performance mediated by job satisfaction.

THE INFLUENCE OF BRAND IMAGE AND PRODUCT QUALITY ON THE PURCHASE INTENTION OF SPEEDGLOW SKINCARE PRODUCTS WITH PRICE AS AN INTERVENING VARIABLE: A CONCEPTUAL MODEL []


Despite starting the process in July 2022, sales data and targets for Speedglow Skincare from August to November 2023 show that none of the Speedglow Skincare products reached their set targets. Various factors influence consumer decisions to use skincare or makeup brands, namely price, quality, and brand image. Understanding the inability to achieve sales targets faced by Speedglow Skincare is crucial for determining product marketing strategies. This quantitative study aims to understand the influence of brand image and product quality on purchase intention, with price as an intervening variable.

THE INFLUENCE OF MOTIVATION AND WORK ENVIRONMENT ON PERFORMANCE WITH ORGANIZATIONAL CULTURE AS A MEDIATOR IN THE INFORMATION SERVICE CENTER FOR LIBRARIES AND MANAGEMENT OF INDONESIAN MANUSCRIPTS AT NATIONAL LIBRARY: A CONCEPTUAL MODEL []


The Information Service Center for Libraries and Management of Indonesian Manuscripts (Pusat Jasa Informasi Perpustakaan dan Pengelolaan Naskah Nusantara or Pujasintara)’s librarian performance indicator at national library is on a stagnant number of 82.47 in 2021 to 2022. The decrease in librarian performance indicators is caused by several factors, including the need to manage resources effectively and efficiently and the lack of motivation provided by leadership as policy stakeholders. Organizational culture can be implemented by creating a suitable work environment that will build strength in human resources. This quantitative study examines the influence of motivation and work environment on performance, mediated by organizational culture.

THE INFLUENCE OF ERP IMPLEMENTATION AND INTERNAL CONTROL EFFECTIVENESS ON FINANCIAL MANAGEMENT WITH ACCOUNTING INFORMATION SYSTEM QUALITY AS A MEDIATOR: A CONCEPTUAL MODEL []


During the period from 2021 to 2023, PT. Vektor Maritim Soechi Group experienced a significant decline in the financial management index. In 2021, the company recorded an index of 84.00, which decreased to 81.20 in 2022 and further declined to 79.00 in 2023. Enterprise Resource Planning (ERP) technology and the effectiveness of internal control have a significant impact on the quality of an organization's accounting information systems, which has a substantial impact on the financial management of an organization. This quantitative study aims to examine the influence of ERP implementation and internal control effectiveness on financial management, with the quality of accounting information systems as an intervening variable.

THE INFLUENCE OF ORGANIZATIONAL CULTURE AND LEADERSHIP ON JOB SATISFACTION WITH WORK MOTIVATION AS A MEDIATOR: A CONCEPTUAL MODEL []


The job satisfaction index of PT Pertamina Trans Kontinental depicts a downward trend from 2021 to 2023. It reached 86.2 in 2021 and fell to 83.5 and 81.6 in 2022 and 2023, respectively, indicating a shift in perception or conditions in the work environment. A balanced integration of a good leadership style, high work motivation, and a positive organizational culture can create a supportive work environment for employee job satisfaction. This quantitative study aims to examine the influence of organizational culture and leadership on job satisfaction with work motivation as a mediator.

THE INFLUENCE OF HUMAN RESOURCE QUALITY ON OPERATIONAL PERFORMANCE MEDIATED BY WORK MOTIVATION AND COMMUNICATION IN THE OPERATIONAL BUNKER SERVICE OF CENTRAL SHIP MANAGEMENT PTE LTD: A CONCEPTUAL MODEL []


The Operational Performance Index of Bunker Service Central Ship Management Pte Ltd for 2021-2023 shows a declining trend from year to year. In 2021, the performance index reached 98.8, then declined to 93.8 and 88.8 in 2022 and 2023, respectively. The quality of hu-man resources significantly affects work motivation and communication in the workplace, and a combination of both creates a synergy in the workplace. This quantitative study aims to examine the influence of human resource quality on operational performance, with motiva-tion and communication as mediating variables.

THE INFLUENCE OF RECRUITMENT AND SELECTION ON VESSEL OPERATIONS WITH HUMAN RESOURCE QUALITY AS A MEDIATOR (CASE STUDY AT PT. MITRABAHTERA SEGARA SEJATI, TBK): A CONCEPTUAL MODEL []


Despite being a leading shipping company in Indonesia, PT. Mitrabahtera Segara Sejati, Tbk, experienced a decline in the company's per-formance in conducting vessel operations from 2021-2023 from 87.0 to 82.4. In conducting vessel operations, good human resource quality is crucial; therefore, effective recruitment and selection are needed. This quantitative study examines the influence of recruitment and selection on vessel operations mediated by human resource quality in PT. Mitrabahtera Segara Sejati, Tbk.

L'harmonie entre les principes des Lumières et les textes Sacrés : une analyse à travers Le Contrat Social de Jean-Jacques Rousseau []


Cet article explore les analogies entre les Livres sacrés des trois principales religions monothéistes et les valeurs des Lumières, en se concentrant sur le « Contrat Social » de Rousseau. L'objectif de cette étude transdisciplinaire est d’éclairer la convergence entre la pensée religieuse et philosophique dans la formation des valeurs sociales et de démontrer les valeurs universelles partagées entre ces sources, en identifiant des versets coraniques et bibliques correspondant à la pensée rousseauiste. En s'appuyant sur des citations clés, l'article révèle des similarités profondes, offrant un nouvel éclairage sur l'interconnexion des idéaux transculturels.

La femme vertueuse biblique dans la société moderne []


Dans Le Livre des Proverbes, figurant dans la bible hébraïque, la femme détient une place capitale. Néanmoins, son image diverge en fonction de son profil moral et social. À la lumière de notre ère contemporaine, nous essayons, de commenter et de relire les versets relatifs notamment à la femme vertueuse afin de déduire les valeurs socioéconomiques qu’ils véhiculent.

CHALLENGES ENCOUNTERED BY THE SANGGUNIANG KABATAAN IN PROGRAM PLANNING AND IMPLEMENTATION []


ABSTRACT CAINGLES, ALAN T., DADANG, PRENCESS MAE C. AND BINGIL, JAMES S. 2020. CHALLENGES ENCOUNTERED BY THE SANGGUNIANG KABATAAN IN PROGRAM, PLANNING AND IMPLEMENTATION. Undergraduate Thesis, College of Extension and Community Development, Southern Christian College, Midsayap, Cotabato. Adviser: Jeanyline M. Alvarado, MSRED This study focused on the challenges encountered by SK Council in Poblacion 18, Villiarica and Sadaan, Midsayap, Cotabato in its program, planning, and implementation. A qualitative descriptive design was used in the study. The programs implemented by the SK Council dealt with education, health, and the environment and were in accordance with the mandate of DILG. SK Council observed the process of planning such as consultation with the Katipunan ng Kabataan, brainstorming, Drafting of the ABYIP and CBYDP presentation of plans to BLGU, submission and approval of plans to LGU-DILG, and the implementation. The challenges encountered in the planning of programs included: hard time identifying issues affecting youth, poor participation of the SK Council members, monopoly in planning and decision making, consuming most of the time in the presentation and revision of plans to BLGU, and approval of plans to LGU-DILG was time-consuming. In program implementation, the SK Council followed processes such as meeting with the SK Council, requesting for allocated budget, linking, mobilizing volunteers, actual implementation, and submitting reports and liquidation. Meanwhile, SK Council encountered internal and external challenges in the implementation of the planned programs. The internal challenges were delayed implementation of the program due to practice initiatives, lack of skills, delayed release of the budget, lack of control of autonomy over the management of the SK budget, conflicting loyalty to the commitment as SK Council, and personal needs. While. External challenges included poor participation of KK in SK programs and lack of venue for activities.

MEDIA VIOLENCE AND BEHAVIOUR OF YOUTHS IN KENYA []


One of the distinguished changes in 21st-century society is the widespread use of media. In this new environment, radio, TV, movies, videos, and video games have taken up key roles in people's lives. The mass media are greatly impacting peoples’ lives either negatively or positively. The purpose of this study was to the effect of media violence and the behavior of youths in Kenya. Media violence has a physical influence on youth whereby it contributes to public display of affection in universities, watching violent movies arouse the viewers to act or behave violently and movie viewers manifest behaviour traits like walking or dressing from movie characters. The study was guided by media dependency theory. The study specifically conducted a cross-sectional survey to gather data from a representative sample of Kenyan youths. This design allows for the assessment of media violence exposure and behaviour at a single point in time. The study adopted a descriptive research design. The targeted populace was 80 students from four universities in Kenya. Findings showed that; youths exposed to social media violence have used violence to solve conflicts, social media bullying and trending stories on murder resulted in suicide, violent crime and murder amongst social media users, and youths who dedicate a lot of time to social media sharing their life experiences have low self-esteem. The study concludes that mass media plays a big role in contributing to the escalation of violence in society through its involvement and mobilizing audiences. This research aimed to investigate the relationship between media violence exposure and behavioural patterns among Kenyan youths through a cross-sectional survey conducted at a single point in time. The study employed a robust sampling methodology to ensure the representation and diversity of the target population. The sampling frame was constructed using a comprehensive list of universities in Kenya, which served as the basis for stratified sampling. Subsequently, a random sample was drawn from each stratum to select universities, and within these selected sites, participants were randomly sampled to ensure a representative and diverse cohort of Kenyan youths. This methodological approach enhances the generalizability and reliability of the findings, contributing to a comprehensive understanding of the examined phenomena. Key words: media, violence, youth behaviour

Assessment of the Contribution of Motor Vehicle Emissions to Air Pollution in Jimeta Area of Yola Metropolis, Adamawa State, Nigeria []


Abstract The study assesses the contribution of motor vehicle emissions to air pollution in Jimeta metropolitan area, Adamawa state, Nigeria. The objectives of the study were to measure and compare with NESREA standard safe limit, the concentration of CO, NO2 and SO2 in the ambient air and to further determine the relationship between the concentration levels of the pollutants and traffic volume in the study area. Four hotspot locations were studied within the months of March to August 2023 (Three months dry season and three months wet season) using Crowcon Gasman portable single gas detector devices. The sampling was carried out once a week in each of the six months at all sampled points, three times a day. The results show that the mean concentration of NO2 (0.12 – 0.85 ppm) and SO2 (0.07 – 0.24 ppm) in all sampled points has exceeded the Nigerian National Ambient Air Quality Standards limit, while the mean concentration of CO (5.62 – 9.34 ppm) was below the standard limit at all the sampled points except in some locations like Jimeta main market, Kasuwan gwari and shopping complex gate in the morning and evening peak periods (10.30 – 12.01 ppm). The study also reveals that the concentrations of gaseous pollutants in the dry season were slightly higher than the concentrations in the wet season. The study further reveals insignificant relationship (p> 0.05) between CO (r = 0.558), NO2 (r =0.169) and SO2 (r = - 0.572) and the traffic volume. The study recommends regular maintenance of vehicles and rehabilitation of roads; motorization growth should be largely checked and patronage of mass transit should be encouraged.

ANALYSIS OF THE EFFECT OF RECRUITMENT AND TRAINING ON JOB PLACEMENT THAT IMPACTS THE PERFORMANCE OF CREW MEMBERS AT KHALID FARAJ SHIPPING LLC: A CONCEPTUAL MODEL []


Organizational performance is determined by the performance of its employees. Hence, the decline in Khalid Faraj Shipping LLC's performance could be attributed to the relatively low performance of sailors. The turnover data of company employees indicate a decrease in crew members during the 2018-2022 period at PT. Khalid Faraj Shipping LLC from 79 in 2018 to 60 crew members in 2022 across three ships. Factors influencing the performance of crew members are recruitment, training, and job placement. This quantitative study aims to examine the influence of recruitment and training on performance, mediated by job placement.

THE INFLUENCE OF HUMAN RESOURCE QUALITY AND DISTRIBUTION CENTER LOCATION ON THE SMOOTHNESS OF GOODS DELIVERY THROUGH SEA TRANSPORTATION WITH THE MEDIATION OF DIGITAL COMMUNICATION AND LOGISTICS COSTS: A CONCEPTUAL MODEL []


Over the past three years, PT X, a company engaged in shipping goods through sea transportation, has recorded a decline in the average delivery time key performance indicator. The company achieved an average delivery time of around 4.0 days in 2021, but there was a significant increase in delivery time to 5.2 days in 2022, which then rose further to 6.8 days in 2023. The smoothness of goods delivery through distribution centers is greatly influenced by the quality of human resources, the location of the distribution center, digital communication, and logistic costs. This quantitative study aims to examine the influence of the quality of human resources and the location of distribution centers on the smoothness of goods delivery via sea transportation, with digital communication and logistic costs serving as mediators.

THE INFLUENCE OF WORK EXPERIENCE AND TRAINING ON THE PER-FORMANCE OF SHIP CREW WITH WORKING SKILLS AS MEDIATORS ON THE LNG SHIP EKAPUTRA 1: A CONCEPTUAL MODEL []


A significant downward trend is observed from the LNG Ship Ekaputra 1 performance index data from 2021 to 2023. It reached 9.4 in 2021 but decreased to 8.44 in 2022 and 8.28 in 2024. The performance of the ship's crew is a crucial determinant of operational success. By combining rich work experience with targeted training, ship crews become an irreplaceable force in ensuring the smooth operation of the gas industry. This quantitative study aims to examine the influence of work experience and training on performance through the mediation of the crew members' working skills.

THE INFLUENCE OF LEADERSHIP STYLE ON EMPLOYEE WORK PRODUCTIVITY THROUGH JOB MOTIVATION AND JOB SATISFACTION AT PT HUMOLCO LNG INDONESIA: A CONCEPTUAL MODEL []


During the period from 2021 to 2023, PT Humolco LNG Indonesia experienced a significant decrease in the Work Productivity Index, as reflected in the recorded data. In 2021, the Work Productivity Index reached 87.20 but decreased to 86.00 in 2022 and continued the declining trend to reach 84.80 in 2023. In optimizing human resources and facing high levels of competition, companies need to under-stand and integrate factors such as leadership style, job motivation, job satisfaction, and employee productivity. This quantitative study aims to examine the influence of leadership style on work productivity through the mediation of job motivation and job satisfaction.